Service information

We help you in answering your questions. You can contact us using the form on the right on this page or email us directly at the email address [email protected]

If your purchase is defective, please (within 7 days) contact us. Sign in correspondence relating to the order number and send a photograph of the defect. We will contact you and will try to work out a solution with you. Please send any items returned without prior correspondence with us, they will not be considered. Please frank adequately the return goods, we do not accept postage due mail.

The shipping costs for deliveries in the Netherlands is EUR 2.99. Free shipping in the Netherlands from EUR 70, -
The shipping costs for Belgium and other countries in Europe * is EUR 4.99.

Delivery times
Deliveries in the Netherlands are delivered in 90% of cases within one working day
Deliveries in Belgium, in 90% of cases, delivered within 3 working days.
Deliveries in other countries in Europe * in 90% of cases are delivered in 3-5 days.
For shipping we use services of POST NL.

* Europe, falling below the following countries: Belgium, Sweden, Denmark, France, Italy, Luxembourg, Austria, Spain.

General information:
Hendrick Avercampstraat 72
2406 HJ Alphen a/d Rijn
email: [email protected]

Registration number: 27364457
VAT number: NL183147546B01

Bank details:
ING Bank NV Amsterdam, Netherlands
name of KoelzKidz, Alphen aan den Rijn, The Netherlands
ING Account number: 4209785
IBAN: NL72INGB 0,004,209,785