Exchanges and Returns

Right of withdrawal:
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you took delivery of the goods.

You use the right of withdrawal:

  • Utilizing the return procedure described below through My Account, where you want to indicate use in the explanation of the right of withdrawal;
  • Contact by [email protected] and reported quoting your order number you want to send wishes to your right of withdrawal and return;
  • Utilizing the withdrawal form.

We will respond to your request with an acknowledgment. After signing your return message, you have 14 days to return the order. The cost of the return shipment are at the expense and risk of the customer. In some cases, you can not use the right of withdrawal, this, read below.

Exchanges and Returns
Items can be exchanged or returned are sent within 14 days after receiving the items.

In the following cases, items can not be exchanged, returned or use the right of withdrawal:

  • The product is specially ordered for you;
  • the clothing is worn and / or washed;
  • You tried himself to repair a defect;
  • you did not follow the care instructions / manuals;
  • if the tag is no longer attached to the article (where applicable).

When entering into the transaction with you agree upon delivery of the order to check for possible damage or defects. Should there be something wrong with your order, please as soon as possible after receipt to contact us via [email protected] for processing.

The exchange or return item should send only to that extent be extracted so that the article can be assessed if it is desired. The article should not be worn (obviously fit the size may be), washed and should not in original packaging with the original labels to be returned.

Sign up for exchange or return goes through My Account on the website. You go after logging in to orders placed, locate the order on what matters and click View. You scroll down and click on items to return then you can select which items you wish to return, the reason for return and whether you wish to receive a refund or a different size / article. In the comments section you can specify which items and which size you wish to receive if applicable. After notification of the exchange or return you will receive a confirmation email with further instructions. Always wait forward to return until you have received our confirmation of this mail.

Unregistered returns will not be accepted.

In an exchange or return the item should always be in original condition and original packaging with original tags must be properly packaged and shipped with postage prepaid.

In an exchange or return are you responsible for shipping risk until the moment KoelzKidz the article in its possession. The costs connected with the returning of an item to your account. Insufficient postage will KoelzKidz not process. With a return you will receive the purchase price within 14 days return. If you send a complete order return receive (if any) paid return shipping. The amount will be returned (without exception) always returned to the account used for payment.

Exchanges happens once based on shared shipping. This means that the postage for the item return is sent on behalf of the customer and the shipping costs for the new / replacement article on behalf of KoelzKidz. When more than one time or returning goods, the cost of sending a new article for the account of the buyer.

Send your return or exchange -after login- to:
Hendrick Avercampstraat 72
2406 HJ Alphen a/d Rijn

Please close the (copy) invoice with your return